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FREE UK Shipping
Low value UK orders are sent 1st Class Recorded or Standard Delivery.
UK orders over £100 are sent via Royal Mail Special Delivery.
Click Here for Non-UK shipping information. |
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Unbeatable Value
Great Value Diamonds offer huge discounts for ladies & mens jewellery online.
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Secure Shopping
Great Value Diamonds are proud to use Comodo SSL Certification for 100% Secure online payment processing. |
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Any of our standard lines that you can order online, carry a
14 Day Full-Money-Back Guarantee… |
More than 28,000 customers served since January 2004!
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We are sure that you will be happy with your product from Great Value Diamonds. However, if for any reason you are not satisfied with the product you may return it for a refund or exchange.*
To return your item please adhere to the following steps:
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You must email us to confirm the date and postage method used to return your item, stating your name, order reference and reasons for return.
Please provide clear instructions on how you wish for us to proceed, for example:
Ring Sizing to 'new size', Exchange for 'product code' or Refund.
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Faulty or Damaged Items must be reported to us via email or phone within one working day of receipt.
Items returned without adhering to this step, will only be eligible for a refund or exchange at our discretion.
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Please ensure that items returned are kept in pristine condition, unused and unworn (except for minimal 'trying-on-for-testing' purposes - other than earrings for hygiene reasons). Additionally, for 'Loose' Diamonds, the viewing container seal must not be broken, tampered with or damaged in any way.
For refunds and exchanges, all accompanying items provided must also be returned in pristine condition (for example, certificates, valuations, jewellery boxes and velveteen pouches).
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Please ensure that items are safely packaged in a padded envelope/parcel.
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The item must be returned at your cost by post.
We recommend you use a service, which will insure items for the full order amount and confirms it will deliver to a UK PO Box address. E.g.
Royal Mail Special Delivery.
Please return your item(s) to:
Great Value
PO Box 47832
London
NW11 9XT
United Kingdom
You must include a covering letter stating your name, order reference and reasons for return.
Please provide clear instructions on how you wish for us to proceed, for example:
Ring Sizing to 'new size', Exchange for 'product code' or Refund.
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Upon satisfactory receipt of returned items (with covering letter) Refunds will usually be processed within three working days.
Exchanges & Ring Sizings redispatch according to standard product shipping estimates.
If applicable, Refunds will be issued for standard Exchanges. However, for Exchanges requested within the 'extended part' of a limited/special offer returns policy, refunds will not be issued. |
* Please note returned items must be received by Great Value Jewellery within 15 days† (dated from when we dispatched your order).
† For International Orders (Non-UK shipping addresses), a further 10 days will be allowed for items to arrive back to Great Value Jewellery.
This policy is subject to Terms & Conditions, and excludes optional additional and customisation fees, as well as International Shipping fees.
Engraved, customised or custom-made items are non-exchangeable and non-refundable.
Rings that have been Matt Finished, may be refunded (less the Matt Finish fee paid).
Most rings can be sized (or exchanged at our discretion) as part of our complementary Ring-Sizing service. Rings that have been sized (or exchanged for the same product code) are no longer eligible for a refund.
Rings that have been Matt Finished or Engraved can usually be sized upon request (with the matt finish and/or engraving fee(s) being rechargeable).
For full details please read our Terms & Conditions. |
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| More than 28,000 customers served since January 2004! |
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Customer Feedback:
"Thanks very much for the order you dispatched back to me. I haven't been able to get onto my email in the meantime but I am very pleased with it and wanted to thank you for your excellent customer service and a top quality product. It was also very kind of you to offer a free resize. I have posted a positive review onto your site and can assure you I'd not only order from you again but also recommend you to anyone who is looking for jewellery in the future."
Neil from Birkenhead (October 2006)
"Many thanks for producing the very pretty eternity ring (Red Destiny II) on time as promised. It arrived this morning and I think my wife will be mightily pleased with it when she is given it on our 40th anniversary! Many thanks again for the very smooth transaction."
Ray from Dorset (July 2007)
"Many thanks - it arrived at 0730 this morning and looks beautiful!
Many thanks for the service and who knows we may be back for the wedding rings!"
Andrew from Hampshire (August 2007)
» More Reviews » |
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