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Unbeatable Value
Great Value Diamonds provide heavily discounted diamond engagement, trilogy & eternity rings.
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Secure Shopping
Great Value Diamonds are proud to use Comodo SSL Certification for 100% Secure online payment processing.
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Any of our standard lines that you can order online, carry a
14 Day Full-Money-Back Guarantee… |
More than 40,000 customers served since January 2004!
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We are sure that you will be happy with your product from Great Value Diamonds. However, if for any reason you are not satisfied with the product you may return it for a ring sizing^, exchange or refund.*
To return your item please adhere to the following steps:
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You must email us to confirm the date and postage method used to return your item, stating your name, order reference and reasons for return.
Please provide clear instructions on how you wish for us to proceed, for example:
Ring Sizing to 'new size', Exchange for 'new product code' or Refund.
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Faulty or Damaged Items must be reported to us via email or phone within one working day of receipt.
Items returned without adhering to this step, will only be eligible for a refund or exchange at our discretion.
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Please ensure that items returned are kept in pristine condition, unused and unworn (except for minimal 'trying-on-for-testing' purposes - other than earrings for hygiene reasons). Additionally, for 'Loose' Diamonds, the viewing container seal must not be broken, tampered with or damaged in any way.
For refunds and exchanges, all accompanying items provided must also be returned in pristine condition (for example, certificates, valuations, jewellery boxes and velveteen pouches).
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Please ensure that items are safely packaged in a padded envelope/parcel.
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The item must be returned at your cost by post.
We recommend you use a service, which will insure items for the full order amount and confirms it will deliver to a UK PO Box address. E.g.
Royal Mail Special Delivery.
Please return your item(s) to:
Great Value
PO Box 47832
London
NW11 9XT
United Kingdom
You must include a covering letter stating your name, order reference and reasons for return.
Please provide clear instructions on how you wish for us to proceed, for example:
Ring Sizing to 'new size',
Exchange for 'new product code' or Refund with 'reason for return'.
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Upon satisfactory receipt of returned items (with covering letter) Refunds will usually be processed within three working days.
Exchanges & Ring Sizings typically redispatch according to standard product shipping estimates. |
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* Returned Items must be received by Great Value Jewellery within 15 days† (dated from when we dispatched your order).
Engraved, Customised or Bespoke Items ordered are non-refundable and non-exchangeable once we begin processing the order.
Refunds provided will exclude Bespoke 'Optional Extras' (e.g. Matt Finishing and Gift Wrapping), as well as International Shipping fees.
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^ Most rings can be sized (or exchanged at our discretion) as part of our complementary Ring-Sizing service. Rings that have been sized (or exchanged for the same product code) are no longer eligible for a refund.
Rings that have been Matt Finished or Engraved can usually be sized upon request (with the matt finish and/or engraving fee(s) being rechargeable).
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† For International Orders (Non-UK shipping addresses), a further 10 days will be allowed for items to arrive back to Great Value Jewellery.
For full details please read our Terms & Conditions. |
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| More than 40,000 customers served since January 2004! |
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